If something about our website, service or advice has concerned you, please tell us. We will consider your concern fairly and work with you towards a resolution.
Contact Nestwell
Email [email protected] or [email protected] with the subject ‘Complaint’. Tell us what happened, how we can contact you and the outcome you are seeking. Start with a brief description; we will arrange an appropriate channel if supporting documents contain sensitive information.
Complaints about financial advice
Sharleen Kumar provides personal insurance advice operating under IFO Peace of Mind Advice Limited. You can contact IFO’s internal complaints service directly at [email protected] or 021 079 8864. IFO’s published process describes acknowledgement, investigation and escalation of advice complaints.
Read the current IFO complaints process and independent dispute-resolution information. If the complaint remains unresolved, ask IFO to confirm the independent dispute-resolution service applicable to your adviser and complaint. We do not represent that Nestwell holds a separate membership or financial advice licence.
Privacy concerns
For a concern about your personal information, see our privacy notice. You can also contact the Office of the Privacy Commissioner.
Last updated: 4 November 2026.